Support Request

Our official Support hours are Monday – Friday, 9 am – 8 pm, US Eastern Time.

Provide your Support request information and then select the Add to Cart button in the lower right corner, where you will be directed to the Cart page and be able to enter your payment information.

Support Request

Name(Required)

First Last

Your Email Address(Required)

Be sure there are no extra spaces in, before, or after your email address

Your Website URL(Required)

Be sure the full URL in entered, including the https:// (e.g., https://example.com/)

How can Inn8ly help you?(Required)

I have how-to questions and would like support via messaging.

I'd like Inn8ly to take care of something for me.

*With Messaging Support, all communication and discovery are billable. Either a one-hour minimum charge or a total for all billable time, whichever is applicable, will be invoiced at Standard Support prices when original question is answered.

How urgent is your request?(Required)

*Submit Standard requests separately from Rush requests.

Standard Support - Standard Support requests are completed in the order in which they are received.

Rush - Rush requests offer the highest priority in the Inn8ly work queue. However, Rush requests do not guarantee accomplishment of work in a requested timeframe.

What is the target date for this request to be completed?(Required)

Rush requests offer the highest priority in the Inn8ly work queue. However, Rush requests do not guarantee accomplishment of work in a requested timeframe.

MM slash DD slash YYYY

Support Request

What area do you need help with?(Required)

Check all that apply.

Technical Assistance

Pages

Forms

Users

Blogs

e-Commerce

Other

Rush - What area do you need help with?(Required)

Check all that apply.

Technical Assistance

Pages

Forms

Users

Blogs

e-Commerce

Other

I'd like help with:(Required)

Check all that apply.

Managing my domain's DNS record.

Add GA4 code to my site.

Something that isn't working right.*

Adding a new feature.*

Changing my site's navigation.*

Rush - I'd like help with:(Required)

Check all that apply.

Managing my domain's DNS record.

Add GA4 code to my site.

Something that isn't working right.*

Adding a new feature.*

Changing my site's navigation.*

*A Content Specialist will be in contact to get further details and provide an estimate for this support request.

What device are you using?(Required)

Mac

iPhone/iPad

Android Phone/Tablet

What is the version of your browser?(Required)

What browser are you using?(Required)

Chrome

Safari

Firefox

Other

What is the version of your operating system?(Required)

I'd like to:(Required)

Check all that apply.

Add a new page.

Update an existing page.

Minor update to an existing page (ex.: change/add a link, small copy update, add/replace an image, etc.)

Rush - I'd like to:(Required)

Check all that apply.

Add a new page.

Update an existing page.

Minor update to an existing page (ex.: change/add a link, small copy update, add/replace an image, etc.)

Page URL(Required)

Enter the URL of the page you want help with. Be sure the full URL in entered, including the https:// (e.g., https://example.com/)

I'd like to:(Required)

Check all that apply.

Add a new form.

Update an existing form.

Rush - I'd like to:(Required)

Check all that apply.

Add a new form.

Update an existing form.

Form URL(Required)

Enter a URL where we can see the form you want help with. Be sure the full URL in entered, including the https:// (e.g., https://example.com/)

I'd like to:(Required)

Update users.

Rush - I'd like to:(Required)

Update users.

I'd like to:(Required)

Add a new blog post.

Rush - I'd like to:(Required)

Add a new blog post.

I'd like to:(Required)

Check all that apply.

Add a new product.

Update an existing product.

Add functionality.*

Rush - I'd like to:(Required)

Check all that apply.

Add a new product.

Update an existing product.

Add functionality.*

We recommend sharing annotated screenshots and/or short videos illustrating your request. Dropbox, Monosnap, and/or Loom are resources for sharing visuals. Here's how to take helpful screenshots on your device.

Screenshots on a Mac

Screenshots on a PC

If you have copy content to share, you have options. For copy 3 paragraphs or less, paste into the Support Request Description below. For copy more than 3 paragraphs, a sharable and editable document is required. Paste a link to the document in the description below, or, if needed, our team can create a page for your content and provide a link to you.

I'd like to:(Required)

Receive help with something that I don't think fits inside 1 of the other options.

Rush - I'd like to:(Required)

Receive help with something that I don't think fits inside 1 of the other options.

Subject(Required)

Please enter a short subject line for your request.

We recommend sharing annotated screenshots and/or short videos illustrating your request. Dropbox, Monosnap, and/or Loom are resources for sharing visuals.

Screenshots on a Mac

Screenshots on a PC

Support Request Description(Required)

Include details such as: what is (or is not) happening; what you would like to happen (or stop happening); navigational changes; product details, etc. The more details you provide related to your support request, the better the outcome. The more we can understand your content requirement/technical issue, the more efficiently and effectively we can solve or implement the change.

Files/Screenshots/Images/Logos

You can upload up to 6 20MB files.

Drop files here or

Accepted file types: jpg, gif, png, pdf, zip, doc, docx, , Max. file size: 20 MB, Max. files: 6.

Form Notification email address(s)(Required)

Tell us who should receive notifications for submissions from this form. Be sure there are no extra spaces in, before, or after your email address

Form Confirmation(Required)

What should the confirmation message be when someone submits this form? What should someone expect will be the next steps?

Messaging Support Authorization(Required)

I confirm and agree that: I am authorized to request support and act on behalf of the associated account; this will be answered in the order in which it is received; all communication and discovery are billable; I will pay either a one-hour, non-refundable minimum charge ($50), a total for all billable time, or an estimate I approve for work to be completed, whichever is applicable, at Standard Support prices (Content Specialist @ $50 per hour, Developer @ $135 per hour).

Standard Support Authorization(Required)

Rush Support Request Confirmation(Required)

I confirm and agree that: I am authorized to request support and act on behalf of the associated account; this Rush requests offer the highest priority in the Inn8ly work queue, however, Rush requests do not guarantee accomplishment of work in a requested timeframe; all communication and discovery are billable; I will pay either a one-hour, non-refundable minimum charge ($100) or a total for all billable time, whichever is applicable, at Rush Support prices (Content Specialist @ $100 per hour, Developer @ $175 per hour).

Total

Phone

This field is for validation purposes and should be left unchanged.

Subtotal
Options
Total

Support Request quantity

Categories: GravityForm, Support

Need Support?

We look forward to helping you with your website.

Support Request

Support Request

Our official Support hours are Monday – Friday, 9 am – 8 pm, US Eastern Time.

Support Request